sofabet88 Platform Privacy Notice
This page describes what data we collect when you use sofabet88 and how we keep that information protected. We operate across multiple jurisdictions and comply with applicable data protection standards in each region where our services are available.
When you open a sofabet88 account, create a profile, deposit funds via DANA or e-wallet, or place a wager on Liga 1 or live blackjack, we collect personal information. We use that data to verify your identity, process your payments, settle your wagers, and detect fraud. We do not sell your data to third parties for marketing.
Our servers may be hosted outside your physical jurisdiction, but we apply consistent encryption and access controls across all locations. If you have questions about how we handle your data, contact our support team via live chat or email.
What Data We Collect
We collect different types of information depending on what you do on sofabet88.
- Account information: Email address, password (hashed), name, date of birth, national ID number (KTP, SIM, or passport), phone number, and residential address. We require this when you register a sofabet88 account.
- Payment information: When you deposit or withdraw via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer (mobile banking, local payment, online payment, e-wallet), we record the transaction amount, timestamp, and wallet or account number. We do not store your full card number or PIN.
- Wager and game history: We log every bet you place on Liga 1, Piala Indonesia, Piala AFF, live blackjack, roulette, baccarat, Dragon Tiger, slots, and esports markets (Mobile Legends, Free Fire, PUBG Mobile). This includes your stake amount, outcome, and settlement time.
- Device and network information: When you access sofabet88 from your Android or iOS phone, we collect your device type, operating system version, app version, and IP address. This helps us detect unauthorized access and improve app performance.
- Support interactions: If you contact our support team via live chat, we keep a record of your conversation for quality assurance and dispute resolution.
We also collect cookies and similar tracking identifiers when you use sofabet88. These help us remember your preferences (such as your preferred e-wallet payment method) and understand how you navigate the app.
How We Use Your Data
We use the information we collect for the following purposes:
- Account verification and compliance: We verify your identity using your ID number and address. This Know-Your-Customer (KYC) process helps us comply with anti-money-laundering regulations and prevent fraud. Verification typically takes 24 hours.
- Payment processing: We share minimal payment data with our payment partners (mobile banking, local payment, online payment, etc.) to complete your deposits and withdrawals. These partners process the transaction but do not have access to your full sofabet88 account.
- Wager settlement: We use your game history to calculate your winnings, apply betting rules, and settle disputes. For example, if you claim a live blackjack hand was settled incorrectly, we review our logs to verify the dealer's actions.
- Fraud detection: We analyze your login location, device, and transaction patterns. If we detect unusual activity (e.g., a login from Jakarta followed by a login from Surabaya in subject to verification), we may ask you to verify your identity before processing a withdrawal.
- Service improvement: We review app crash reports, page load times, and feature usage to optimize sofabet88. This analysis is performed on anonymized data whenever possible.
Third-Party Data Processing
We share your data with external service providers only when necessary to deliver sofabet88's services. These third parties are contractually bound to protect your data and use it only for specified purposes.
Payment processors: When you deposit via e-wallet or mobile banking, those companies receive your transaction details. They do not receive your sofabet88 password or your full game history.
Hosting providers: Our servers are hosted by cloud infrastructure companies. These providers manage data storage and security but do not have visibility into account contents.
Anti-fraud services: We use third-party fraud-detection tools that analyze login patterns and transaction anomalies. These services operate on anonymized data and do not store your personal details longer than necessary.
Support ticketing systems: If you contact our support team, your chat history may be stored on a third-party platform for training and quality assurance. All support staff sign confidentiality agreements.
We do not sell, trade, or share your data with marketing companies, advertisers, or data brokers.
Your Rights and Data Access
You have the right to request a copy of the personal data we hold about you. Contact our support team with your request, and we will provide a detailed export of your account information within 30 days.
You can update your sofabet88 profile at any time (name, phone number, address) via the app settings. Some data (such as your ID number) cannot be changed after verification; contact support if an error occurred during registration.
You can request data deletion, though we may retain payment and wager records for legal and tax compliance purposes. After account closure, we delete your email, password, and device information within 90 days. Payment history is archived separately for 7 years as required by financial regulations.
Data Retention Policy
We retain your data only as long as necessary to provide sofabet88's services or comply with legal obligations. Here is our retention schedule:
- Account profile (email, phone, address): Kept while your account is active; deleted 90 days after closure.
- Payment history: Retained for 7 years for tax and financial audit purposes.
- Wager and game history: Retained for 3 years to resolve disputes; then anonymized and archived.
- Support chat logs: Retained for 2 years; then deleted unless a dispute is ongoing.
- Device and login logs: Retained for 90 days; older logs are automatically purged.
Security Measures
We protect your data using industry-standard encryption (SSL/TLS), secure password hashing, and restricted access controls. Our servers undergo regular security audits, and we follow data breach notification protocols if unauthorized access occurs.
Your sofabet88 password is never stored in plain text. When you log in, we compare your entered password against a hashed version. Even our own staff cannot retrieve your password.
We recommend using a strong, unique password for sofabet88 and enabling two-factor authentication if available. Do not share your login credentials or account recovery codes with anyone.
Cookies and Tracking
sofabet88 uses cookies to remember your preferences (preferred e-wallet, language, theme) and track your session. Cookies are small files stored on your device that help us personalize your experience.
You can disable cookies in your phone settings, though this may affect app functionality (e.g., you may need to re-enter your payment method on each session).
We also use analytics tools to measure how users navigate sofabet88. This data is anonymized and helps us improve the app. We do not use this data for behavioral advertising.
Contact sofabet88
If you have questions about our privacy practices, contact sofabet88 support via live chat (available during operating hours) or email [email protected]. We will respond to data access requests within 30 days.
If you believe we have mishandled your data, you have the right to lodge a complaint with the data protection authority in your jurisdiction.
Our services are available only where local law permits. Users are responsible for verifying that access and use comply with their own jurisdiction's law.